Reseller Policy

Manner of Sale: Reseller is authorized to offer Products purchased from ENZO for retail sale in accordance with the terms herein. Sales in violation of these Terms are strictly prohibited and may result in ENZO’s immediate revocation of Reseller’s status as an Authorized Reseller, in addition to other remedies. Products sold to unauthorized persons or through unauthorized channels, including unauthorized Internet sites, shall not be eligible for certain ENZO promotions, services, and/or benefits, including, unless prohibited by law, coverage under any ENZO Product guarantees.
1. Reseller shall sell Products solely to end users of the Products. Reseller shall not sell to anyone a quantity of Products greater than that generally purchased by an individual for personal use.
2. Reseller shall not shall not sell, ship, invoice, or promote the Products outside Malaysia without obtaining ENZO’s prior written consent.
3. Reseller shall not sell or transfer any of the Products to any person or entity for re-sale without the prior written consent of ENZO. This includes sales to B2B accounts, wholesalers, freight forwarders/drop shippers for other Resellers, or any other person or entity Reseller knows or has reason to know intends to re-sell the Products.
4. Reseller shall not market or offer for sale the Products on any website or fulfil Reseller’s sales of Products through any website without the prior written consent of ENZO, which is granted solely through execution by ENZO of the Authorized Online Reseller Agreement. Execution by ENZO of the Authorized Online Reseller Agreement constitutes the only means of providing consent to Reseller to sell ENZO Products online. No ENZO employee or agent may authorize online sales through oral statements, other written agreements, or by any other means. Selling on or through third-party marketplace sites (e.g., Lazada, Qoo10, Shopee, Carousell and etc) or classified sites (e.g., Craigslist.com, Facebook Marketplace), or via social media or Internet forums is strictly prohibited without the prior written consent of ENZO.
Product Inspection: Reseller shall inspect Products upon receipt and during storage for damage, defects, evidence of tampering, or other non-conformance. Reseller must also confirm that product seals have not been broken. If any defect is identified, Reseller must not offer the Product for sale and must report the defect to ENZO at hello@enzo.my. Furthermore, Reseller shall inspect inventory regularly for expired or soon-to-be expired Products and shall remove those Products from inventory. Reseller shall not sell expired Products.
Product Storage and Handling: Reseller shall store the Products in a cool, dry place, away from direct sunlight, extreme heat, extreme humidity, and also in accordance with any additional storage guidelines specified by ENZO.
Alterations Prohibited: Reseller shall sell Products in their original packaging, with all seals intact. Relabelling, repackaging (including the separation of bundled products or the bundling of products), and other alterations to the Products or their packaging is prohibited. Reseller is prohibited from tampering with, defacing, or otherwise altering serial numbers, UPC codes, lot or batch codes, or other identifying information on Products or packaging. Removing, translating, or modifying the contents of any label or literature on or accompanying the Products is also prohibited.
Recall and Consumer Safety: To ensure the safety and well-being of the end-users of the Products, Reseller shall communicate all safety information to consumers and to cooperate with ENZO with respect to any Product recall.
Customer Service: Reseller must be able to accurately describe, demonstrate, and sell each Product kept in inventory and to advise end-user customers on how to use the Products safely and properly. Reseller must be available to respond to customer questions and concerns both before and after sales of the Products and should endeavour to respond to customer inquiries promptly. Reseller must represent the Products in a professional manner and refrain from any conduct that is or could be detrimental to the reputation of ENZO.
Consumer Confusion: Reseller is prohibited from advertising, marketing, displaying, or demonstrating non-ENZO products together with ENZO Products in a manner that would create the impression that the non-ENZO products are made by, endorsed by, or associated with ENZO.
Compliance with Applicable Laws: Reseller shall comply with any and all applicable laws, rules, regulations, and policies related to the advertising, sales and marketing of the Products.
Use of ENZO Intellectual Property: ENZO owns all proprietary rights in and to the ENZO brand, name, logo, trademarks, service marks, trade dress, patents, copyrights, and other intellectual property (the “ENZO Trademarks”). Reseller is granted a limited, non-exclusive, non-transferable, revocable license to use the ENZO Trademarks solely for purposes of marketing and selling the Products as set forth herein, and this license shall cease immediately upon termination of Reseller’s status as an Authorized Reseller. ENZO may review, approve, and/or reject, in its sole discretion, a Reseller’s use of the ENZO Trademarks at any time. All goodwill arising from Reseller’s use of the ENZO IP shall inure solely to the benefit of ENZO.
Termination: If a Reseller violates any of these Terms, ENZO reserves the right to terminate Reseller’s status as an Authorized Reseller in addition to all other available remedies. Upon termination of Reseller’s status, Reseller shall immediately cease selling the Products, representing itself as an Authorized Reseller of ENZO Products, and all use of anything that may give the impression that Reseller is an Authorized Reseller of ENZO Products or has any affiliation whatsoever with ENZO.
Availability of Injunctive Relief: If there is a breach or threatened breach of paragraphs 1 through 10 of this Policy, it is agreed and understood that ENZO shall have no adequate remedy in money or other damages and accordingly shall be entitled to injunctive relief and other equitable remedies; provided, however, no specification in this Policy of any particular remedy shall be construed as a waiver or prohibition of any other remedies in the event of a breach or threatened breach of this Policy. No failure, refusal, neglect, delay, waiver, forbearance, or omission by ENZO to exercise any right(s) herein or to insist upon full compliance by Reseller with Reseller’s obligations herein shall constitute a waiver of any provision or otherwise limit ENZO’s right to fully enforce any or all provisions and parts thereof.
Warranty Disclaimer: ENZO disclaims all warranties, express or implied, including, without limitation, any implied warranties of merchantability or fitness for a particular purpose, and all other warranties arising by operating of law, course of dealing, custom of trade of otherwise. ENZO shall not be liable to reseller under any circumstances for special indirect, incidental, punitive, or consequential damages, loss of sales, or loss of profits.
Modification: ENZO reserves the right to update, amend, or modify this Policy at any time.
Miscellaneous: This Policy and any dispute arising under it shall be governed by, construed, and enforced in accordance with the laws of Malaysia, without regard to its choice of law rules. In the event of a dispute over the terms or performance under the Policy, Reseller expressly submits to personal jurisdiction and venue in the courts in Malaysia. If any provision of the Policy is held contrary to law, the remaining provisions shall remain valid.
ENZO has a Unilateral Minimum Resale Price Policy (“UMRP Policy”) that applies to all resellers of ENZO Products located within Malaysia. This paragraph is intended to inform you of the UMRP Policy. It does not constitute consideration for any agreement between you and ENZO, and does not separately constitute an agreement between you and ENZO regarding the price you will charge your customers for the Products. ENZO does not seek, nor will it accept, from Reseller any assurance of compliance with the UMRP Policy.